# Troubleshooting

> Fixes for common AI Audio problems: a run that waits, a plan that cannot make sound, a failed run, a provider that is not ready, a Media save refused.

Source: https://aiaudio.geenius.io/docs/troubleshooting/

## My run waits

The Preview is made by an open page. Open AI Audio in the workspace.

## It says my plan cannot make sound

Making sound needs Premium or Max. Pro is the library.

## A run failed

Retry it. You are refunded the takes it never made.

## The provider is not ready

It needs a key on the server or in your Geenius OS secrets.

## Save to Media is refused

Check that your Geenius OS sign-in allows Media write.